Return Policy

At Protect X, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer returns under the following conditions:

  • Returns or exchanges are accepted within 7 days from the date of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase (invoice or order confirmation) is required.
  • Used, opened, or damaged items (due to misuse or improper handling) are not eligible for return.

Return Process

  • Contact our support team via email(Info@Protectxuae.com) or WhatsApp to request a return.
  • Once approved, instructions for return or pickup will be shared.
  • Refunds will be processed within 5–15 business days  after inspection, using the original payment method.

Shipping Policy

Protect X aims to deliver your products quickly and safely.

  • We currently ship within the UAE.
  • Orders are processed within 1–2 business days.
  • Delivery time typically ranges between 2–5 business days, depending on location.
  • Shipping charges (if any) will be displayed at checkout.

Important Notes

  • Delays may occur due to weather, holidays, or courier issues.
  • Protect X is not responsible for delays caused by incorrect delivery information provided by the customer.

Privacy Policy

Protect X respects your privacy and is committed to protecting your personal information.

  • We collect personal details such as name, phone number, email, and address only to process orders and improve our services.
  • Your information is kept secure and will never be sold, rented, or shared with third parties, except when required to complete your order (e.g., delivery partners).
  • Our website may use cookies to enhance user experience and analyze website traffic.

By using our website, you agree to our privacy practices.

Limitation of Liability: Protect X shall not be held responsible for any damage or issues that may occur to the vehicle resulting from the use or application of the product. It is the customer's responsibility to ensure product compatibility with their vehicle and to follow the application instructions strictly.